Frequently Asked Questions
Speak to any of our front desk personnel and indicate your status as a first time visitor. You will be given a registration form that will require you to indicate the mode of payment, be it cash or credit based on insurance/employer coverage. After registration, you will receive a hospital identification number on your NMC card. You will be required to make a payment first.
No, there is not a separate registration formality if you are of foreign nationality. You will, however, need to make sure you have all your necessary referral forms (where applicable), preauthorizations and insurance documents to aid in the registration process.
Yes, we accept VISA, GHLink and MasterCard credit/debit cards. We accept US dollars at an approved exchange rate of the centre.
For patient safety and comfort, we permit visitors only between:
- 6:30 AM – 8:00 AM
- 12:00 PM – 2:00 PM
- 4:00 PM – 9:00 PM
Guests are permitted every day of the week.
We have full-fledged laboratory and imaging services available round the clock to carry out various diagnostic tests/investigations. On reaching the hospital, report to the Front Desk and provide your hospital ID/prescription for guidance.
If you are an out-patient, kindly request your treating doctor to provide you with the required medical report. You will be asked to fill a form at the reception for the report which usually takes 5-7 working days to be ready.
For all in-patients, this request must be made to the attending doctor or specialist before the time of discharge.
General Doctors are available 24 hours a day. Specialists are available only at specified times within the week. You can see more on consultant availability on our services page.
You can get the details of your patient from the Ward Reception or the security desk once you arrive at the centre.
If you are present in the hospital, kindly make a review appointment at the front desk. Alternatively, you may call +233-(0)30-708-6490 for booking.
For some specialists, you can schedule appointments without a referral. However, others require a referral letter to assess the patient’s current condition. These specialities include anaesthesia, gastroenterology, haematology etc.
Call us on +233-(0)30-708-6490 or send an Email to clientservices@nyahomedical.com.
