Working Hours

24/7

Hotline & General Information

+233-(0)30-708-6490 // (0)50-143-6662

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24/7 Primary Care Centre

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24/7 Primary Care Centre

Our new Primary Care Centre offers you the same old trusted Nyaho healthcare — especially if you need swift medical assistance. 

hospital room with beds and comfortable medical eq PV7KHXZ
Nyaho emergency

Frequently Asked Questions

Speak to any of our front desk personnel and indicate your status as a first time visitor. You will be given a registration form that will require you to indicate the mode of payment, be it cash or credit based on insurance/employer coverage. After registration, you will receive a hospital identification number on your NMC card. You will be required to make a payment first.

No, there is not a separate registration formality if you are of foreign nationality. You will, however, need to make sure you have all your necessary referral forms (where applicable), preauthorizations and insurance documents to aid in the registration process.

Yes, we accept VISA, GHLink and MasterCard credit/debit cards. We accept US dollars at an approved exchange rate of the centre.

For patient safety and comfort, we permit visitors only between:

  • 6:30 AM – 8:00 AM
  • 12:00 PM – 2:00 PM
  • 4:00 PM – 9:00 PM

Guests are permitted every day of the week.

We have full-fledged laboratory and imaging services available round the clock to carry out various diagnostic tests/investigations. On reaching the hospital, report to the Front Desk and provide your hospital ID/prescription for guidance.

If you are an out-patient, kindly request your treating doctor to provide you with the required medical report. You will be asked to fill a form at the reception for the report which usually takes 5-7 working days to be ready.

For all in-patients, this request must be made to the attending doctor or specialist before the time of discharge.

General Doctors are available 24 hours a day. Specialists are available only at specified times within the week. You can see more on consultant availability on our services page.

You can get the details of your patient from the Ward Reception or the security desk once you arrive at the centre.

If you are present in the hospital, kindly make a review appointment at the front desk. Alternatively, you may call +233-(0)30-708-6490 for booking.

For some specialists, you can schedule appointments without a referral. However, others require a referral letter to assess the patient’s current condition. These specialities include anaesthesia, gastroenterology, haematology etc.

Call us on +233-(0)30-708-6490 or send an Email to clientservices@nyahomedical.com.

Please call us on +233-(0)30-708-6490 or +233-(0)50-143-6662 to schedule your appointment. We are open 24 hours a day. You can also email us at frontdesk@nyahomedical.com or clientservices@nyahomedical.com with your details and requests and our customer service team will get back to you.

If you are planning to visit Nyaho Medical Centre for the first time, please provide your full name, place, contact number and the name of the Department/Doctor you wish to get an appointment with.

If you are coming for a review, please provide the hospital number on your hospital ID card/discharge summary.

Always bring along your hospital card provided to you during your first registration or at least your hospital number whenever you visit NMC. Please approach any front desk personnel for further guidance. If you do not remember your Hospital Number, you may have to respond to some questions to help retrieve your Number. However, do not register again for a new hospital number.

No, you will be provided with a Hospital ID card during your first registration. The number printed on this ID card will be applicable for all consultations/investigations irrespective of the doctor.

Please approach the front desk team with your hospital number to request an appointment with the referred doctor.

For all tests/investigations, prior payment must be made at the cash counter. Once billing is complete, you can go to the diagnostic centre along with the doctor’s prescription. Staff will then guide you through the appointment process if the test cannot be done on the same day. After the tests, all reports will be handed over to you.

Advance payment is usually collected at the time of the patient's admission to cover estimated hospital expenses. The amount depends on the type of treatment/surgery and also the type of room selected for stay.

A relative is permitted to stay along with the patient during nights if the patient is admitted to a private room. We have professional caregivers who are always ready to help patients on admission.

You can get the details of your patient from the Ward Reception or the security desk once you arrive at the centre.

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Our main branch at Airport Residential Area is open 24/7 all year round, weekends and holidays inclusive.
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